At EyeglassNation.com we understand the value and importance of a knowledgeable and friendly customer service staff. For that reason each and everyone of our customer service associates is highly trained to be able to answer all of your questions. Our mission at eyeglassnation.com is to make sure that our customers are 100% satisfied, so please feel free to contact us at anytime.

• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Ordering
• Payment, Pricing & Promotions
• Viewing Orders
• Updating Account Information

Shipping & Delivery

We know how frustrating it can be to wait for merchandise and hope it gets to your front door. That is why we offer our customers a top notch shipping and delivery system. Depending on our customers needs and locations we offer UPS, Fedex, Priority Mail, and international air express to anywhere in the world. Each order takes approximately 3-5 day processing fee prior to being shipped out and additional 1-3 days for you to receive your merchandise. Chart of prices here.

	Shipping Method	Shipping & handling Rates	Estimated delivery times
US	Priority mail / Direct mail	$7.95	7-10 Business days
	Fedex / UPS / EMS	$19.95	3-5 Business days
Canada	Post priority delivery	$9.95	7-14 Business days
UK	Priority delivery	$9.95	7-14 Business days
	Fedex / UPS / EMS	$19.95	3-5 Business days
Rest of the world	International Air Express	$9.95	7-14 Business days

Privacy & Security

We take privacy and security very seriously at EyeglassNation.com. We respect your right to privacy by not sharing any of your personal information with anybody. Our e-commerce website uses state of the art technology to keep you privacy safe. With our Authorize.net technology and hacker safe system we ensure that your personal data stays that way. Most importantly during the checkout process all your credit card information is sent to us via an encrypted code which makes it extremely difficult for someone to obtain any of your personal data. Our SSL certified website, is the safest way for you to shop online.

Returns & Replacements

At EyeglassNation.com we value our customers and want to make sure that they are always 100% satisfied. Once, you receive your eyeglasses you have 30 days to test it out and if you still do not love it, you can return it for a full refund. If you have a problem after that 30 day time period, feel free to contact us and we will gladly work with you in solving your problem.

Ordering

Once, you have placed your order you will be given a confirmation number, so you will be able to track your transaction. Whether you want to know where we are in the process of making your eyeglasses or in the shipment process feel free to call or email our customer service staff.

Payment, Pricing & Promotions

Our payment process is safe and secure. We accept all the major credit card companies as well as google check out. At EyeglassNation.com we pride ourselves on giving our customers the best possible prices and if you can spot a competitor who has a better price then us we will beat them! Please check our Facebook and Twitter pages for deals and promotion codes.

Viewing Orders

To view your order you need to first setup your account. To setup your account please follow the “my account” link on the top of our homepage and create a new account. After you setup your account you will be able to view your order.

Updating Account Information

Updating your account information is similar to setting up your account. All you need to do is login to your account and update the necessary information that you would like to change.